Help - I think I've been banned!

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Crashdoom

TF2 Admin / Forum Manager
Forum Administrator
Community Admin
Sep 26, 2011
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#1
Important
Bans issued by SMAC (SourceMod Anti-Cheat) are permanent, non-negotiable, and cannot be removed by the FoxelBox Staff.
If a SMAC ban is determined to have been issued incorrectly, it will be removed automatically.
All appeals regarding SMAC bans will be rejected.

What is the difference between a Ban and a Suspension?
Suspensions are temporary blocks against your account, these can be in the form of a timeout (inability to connect or play on the servers), or a communications block (inability to use voice or chat). Suspensions expire after a set amount of time.

Bans are permanent suspensions issued where severe violations of the rules or repeated abuse has occurred. Bans will never expire, unless removed through an appeal.

How do I know if I have been suspended?
If you have a timeout suspension, when you attempt to join one of our Team Fortress 2 servers, you will see the message:
"You are suspended from Foxel Network until Jan 01, 2018. See https://tf2.foxelbox.com/bans."

If you have a communication suspension, when you join one of our Team Fortress 2 servers, you will see a red warning in the chat that reads:
"Your communication ability on Foxel Network has been suspended until Jan 01, 2018. See https://tf2.foxelbox.com/bans for information."

How do I know if I have been banned?
When you attempt to join one of our Team Fortress 2 servers, you will see the message:
"You are permanently banned from Foxel Network. See https://tf2.foxelbox.com/bans".

How do I find out the reason for a Ban or Suspension?
You can visit https://tf2.foxelbox.com/bans, then either login or search your Steam ID. All Ban and Suspension information is public for transparency, including the reason, staff member and server it occurred on.

Can a Ban or Suspension be lifted?
We permit all users to make one appeal against any Ban or Suspension they receive, with the exception of bans made by the SMAC system. If this appeal is rejected, it will not be lifted.

What happens to content I have purchased or acquired?
If you have purchased items from the store, including keys, unlocks or Donator status, these will be forfeit 30 days after receiving a Ban unless it is lifted. Donator status will continue to run during a Suspension and no refund or extension will be offered unless it is lifted.
 
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